Your trust is important to us.
We want to make sure you understand what personal information we may collect about you when you interact with ViiV Healthcare and its group of companies (“ViiV,” “we,” “us” and “our”), how we use your personal information, and how we keep it safe.
This Privacy Notice explains:
We may change this Privacy Notice from time to time. We encourage you to review this Privacy Notice periodically.
If you have any questions, please get in touch via one of the methods set out in the Contact us section below.
What personal information do we collect?
The personal information we collect when you interact with us via this website includes:
Personal information we collect when we monitor other websites may include your public personal information, for example when we monitor digital conversations on public platforms to understand what people are saying about us or the pharmaceutical industry more generally. We may combine information that we have about you from various sources.
Personal information we collect when you report a possible side effect associated with one of our products may include information such as your gender, date of birth and information about your health.
How do we use your personal information?
We may use your personal information to:
On what basis do we use your personal information?
Data privacy law sets out a number of different reasons on which a company may rely to collect and use your personal information.
We use your personal information for the following reasons:
How long will we keep your personal information?
We will always keep your personal information for the period required by law and where we need to do so in connection with legal action or an investigation involving ViiV. Otherwise, we keep your personal information:
We sometimes share your personal information with others and transfer it internationally
We may share your personal information with:
Your personal information may be processed by ViiV, its affiliated companies and ViiV’s trusted third party suppliers outside of your home country. Data privacy laws in the countries to which your personal information is transferred may not be equivalent to, or as protective as, the laws in your home country.
We will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your home country, in accordance with applicable data protection and privacy laws.
Protecting your personal information
We use a variety of security measures and technologies to help protect your personal information from unauthorized access, use, disclosure, alteration or destruction in line with applicable data protection and privacy laws. For example, when we share your personal information with external suppliers, we may put in place a written agreement which commits the suppliers to keep your information confidential, and to put in place appropriate security measures to keep your information secure.
The transmission to us of information via the internet or a mobile phone network connection may not be completely secure and any transmission is at your own risk.
Websites that we do not own or control
From time to time we may provide links to websites or mobile applications that are not owned or controlled by us. This Privacy Notice does not apply to those websites. If you choose to use those websites, please check the legal and privacy statements posted on each website or mobile application you access to understand their privacy practices.
Your rights regarding your personal information
Data privacy laws provide you with a number of rights over your personal information.
You may be entitled to:
If you would like to exercise your rights or would like to raise a data protection concern, please let us know by getting in touch with us as set out in the Contact us section below.
What if you do not want to provide us with your personal information?
Where you are given the option to share your personal information with us, you can always choose not to do so.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. This could mean that we may not be able to perform the actions necessary to achieve the purposes as set out in the section ‘How do we use your personal information?’ above or that you are unable to make use of the services and products offered by us.
Cookies and other technologies
This website uses technology called "cookies" which allow this website to recognize and respond to you as an individual. You can choose to accept or decline cookies.
If you do choose to decline cookies, not all elements of this website may function as intended, so your website experience may be affected. For more information about our use of cookies, please see our Cookie Policy.
Please address any questions, comments and requests regarding this Privacy Statement in writing to:
Privacy Officer
GlaxoSmithKline Inc.,
7333 Mississauga Road North,
Mississauga, Ontario L5N 6L4
Or via email:
CA.CPA@gsk.com for Prescription, ViiV and vaccines
CH-CA.CPA@gsk.com for Consumer Healthcare
If you contact us, please note the name of the websites you have visited, as well as how we may contact you.